In Germany, Voi maintains a motor vehicle liability and accident insurance for users. The insurance is provided by Zego (Zego B.V. 78746930). The cost of the insurance cover is automatically included in the cost of hiring a Voi e-scooter - users do not need to take out or pay for the insurance cover separately. The insurance cover is subject to the conditions and limits stated in the policy.
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In case of an accident, please inform the police (110) and - if necessary - an ambulance (112). If you have taken care of your personal safety, please contact the relevant customer service immediately by phone.
If you're trying to reach us outside of our business hours, you can email support@voiapp.io or info@hvv-switch.de instead. Please, include all relevant information such as contact details, the date of the incident and the vehicle ID in your e-mail.
The price for a ride consists of a fixed fee to unlock the e-scooter and a price per minute ridden. As prices vary, we cannot quote fixed prices. You can always see the fee and prices in the hvv switch app before you start your rental.
Unfortunately not! To ride with your companion, he or she should also download the hvv switch app and register in order to rent a Voi escooter with their own hvv switch account.
Please note that invoicing for your cambio ride can take up to 14 days after the end of your booking. Only then will the amount due be debited.
You will receive a separate invoice for each booking, which we will send you by e-mail. You can of course also download this invoice from your journey history.
No. Cambio cars must be returned to the station or hvv switch point where the rental began. To end your rental correctly and avoid incurring additional costs, you must return the cambio car to the same cambio station or hvv switch point at the end of your journey and end the rental there.
cambio calculates your journeys and other invoice items retrospectively. The credit limit defines an upper limit for journeys that have not yet been billed and works in a similar way to a loan. If the credit limit is exhausted, e.g. due to outstanding receivables, no further bookings can be made until the amount has been settled.
You can cancel your pre-booked trips at any time free of charge—just like regular MOIA trips. Please cancel as early as possible to avoid unnecessary trips due to last-minute cancellations.