No, unfortunately it’s not. hvv switch is still intended solely for private use. This means you need to enter the same postal address in your account that appears in your ID documentation. This address is also included on your individual invoices.
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Each booking is settled individually using the method of payment saved for your account. You’ll receive a receipt for each individual booking made using hvv switch by e-mail shortly afterwards. If you’ve ordered a ticket, this will happen straight after the hvv ticket has been downloaded. If you are using other services, this will happen straight after the trip has taken place.
If you save your full address in your profile, this address will be shown on the receipt and can therefore be used as a valid invoice for tax return purposes. If you have any further questions about your invoice, please contact the hvv switch customer service.
Please check with your health insurance company to find out whether the cost of shuttle services are covered and whether hvv switch invoices are valid documents for receiving compensation.
You can register for the hvv switch app by downloading it on your smartphone, opening it, and then simply following the instructions in the app. Please remember to confirm your e-mail address. After registering you can choose from three different options at the moment:
- hvv ticket purchases
- MOIA shuttle bookings
- SIXT share, Free2Move, cambio and MILES car rentals
- Voi eScooter rentals
The app will guide you through the purchase and booking process. You will receive a separate invoice by e-mail for each service you buy or order. More services will be added to the hvv switch app over time.
We use LOGPAY to process the payment transactions. That’s why you’ll find this name on your invoices.
Unfortunately not. This isn’t possible. A separate receipt will be sent for each booking. These receipts cannot be displayed for a particular time period in the hvv switch app.
We automatically send the invoice to the email address stored in your account. Please check your spam folder first.
If you would like to download an invoice, you can do so in the “Trips” section under History in your individual completed bookings.
At the moment it is possible to book MOIA shuttles, SIXT share, ccambio Free2Move and MILES vehicles such as Voi eScooter and a selected range of hvv tickets (& Deutschlandticket) using the hvv switch app. We plan to expand this offer step by step. In the long term, you’ll be able to travel using the services of all partners involved, all from this one single app. You only have to register once, then book and pay for everything using the same app.
We will automatically guide you through the necessary steps to book a service for the first time via the hvv switch app.
- To purchase an hvv ticket, you will need to provide your first and last name. You will also need a suitable payment method, such as PayPal, bank details, or a debit or credit card, which we can use to charge for the ticket.
- If you want to book a MOIA, we need your cell phone number in addition to the information mentioned above.
- To book a Voi e-scooter, you must be at least 18 years old.
- For SIXT share, MILES, and cambio, you must also save your registered address and driver's license information and have this information validated.
The vast majority of e-cars are started by stepping on the brake and then pressing the start/stop button or using the car key as usual (depending on the model and car sharing provider). Note that e-cars are very quiet while driving and therefore other road users hardly hear them. To avoid high battery consumption, it is recommended to use devices with high energy consumption, such as heating, air conditioning or radio, as sparingly as possible.