FAQ

Once you have registered, open the MOIA function. You can then either use GPS to locate yourself or enter your desired pick-up point and destination. You can then request the journey. You may be asked to save additional data required for the booking in the app: To book a MOIA shuttle, you must confirm your email address, enter your first and last name, a mobile phone number and a means of payment. As soon as all the requirements have been met, you will receive several journey offers, depending on availability. You can choose between regular journeys and express journeys.

Before making a binding booking, you will be shown the relevant information, such as the price, your estimated arrival time and the pick-up and drop-off points. For express journeys, these points are already specified before booking. For regular journeys, you will first be shown a radius within the offer. You will see the exact boarding point after booking.

If you agree with the offer, you can make a binding booking for the journey. The costs will be automatically debited from your stored payment method after the journey.

Unfortunately, we are not yet able to offer you a refueling or recharging function within the app.

Refueling

If you urgently need fuel for your car, e.g. to get back to the business area, the fuel costs have to be paid privately. After the trip, send the receipts to sixtshare-hvv@sixt.com with the booking number, license plate number and bank account details. After successful verification, the fuel costs will be reimbursed by SIXT share.

Important for you to know: Refueling as well as charging is not incentivized with hvv switch by e.g. free minutes or similar.

Charging

You can charge the SIXT share cars with the charging card in the car or the chip on your key ring. How exactly this works, you can find out here.

If you transfer your hvv subscription to the hvv switch app, the subscription on the chip card is automatically cancelled. Your card loses its validity.
In the hvv switch app the Deutschlandticket is immediately available and can be used immediately.

With a rented carsharing car, you may also park outside the business area. Outside the business areas and in car parks, you must comply with the same regulations as with your private vehicle and pay the charges yourself. Please note that the rental fee for the car continues to run and the corresponding costs are incurred.

You can find currently valid tickets and ongoing bookings at the bottom of the hvv switch app under “Trips” in the ‘Current’ tab. Expired tickets and bookings can be found under the “History” tab. Please note that past bookings and tickets that are no longer valid can no longer be viewed in the detailed view. Please also note that only tickets purchased via the hvv switch app are displayed. There is no link to a pure hvv account.

No, unfortunately not. Taking animals on board MOIA shuttles isn’t permitted, for the sake of protecting any fellow passengers with allergies. MOIA only makes an exception in the case of guide dogs. These dogs are allowed on board provided their owners have an additional belt or harness to strap them in securely. The shuttle can only proceed if this belt or harness is placed around the dog before the start of the journey and its leash is inserted into the buckle.

Yes, all tickets are still available in the hvv switch app and can also be accessed there.

Unfortunately, not! To ride with your companion, he or she should also download the hvv switch app and register to rent a Voi e-scooter with their own hvv switch account.

Please wait until the authorities send you a payment request directly. The issuing authority will contact the car-sharing provider to determine who caused the damage. This is how the authorities will obtain your contact details.

SIXT share & Free2Move & cambio

The document you receive by mail will contain all the information you need to settle the claim with the authorities. In addition, the respective partner will charge you a processing fee, which hvv switch will bill using the payment method used for the original booking. You will, of course, receive a receipt for this transaction by email as usual.

MILES

The authorities first send the parking ticket to MILES. Once you have been identified as the driver, MILES forwards it to the authorities. You will then receive the parking ticket from MILES by email. The original will be sent to you by post by the fines office.

The fine must be paid directly to the authorities. In addition, MILES will charge you a processing fee, which we will debit from your registered payment method.

E-scooters

Voi may also impose a fine for a traffic violation. Voi will then contact you.

If you believe that a ticket you have received is unjustified, it is best to contact the issuing authority directly.

Unfortunately not. There aren’t any special rates for hvv subscription holders in the hvv switch app.