FAQ

Yes, you can park during a current rental.

SIXT share & cambio

With SIXT share and cambio you need the car key, which you will find in the glove compartment. With it, you can lock the doors and move away from the car while the rental is in progress. The cost of the rental continues while the car is parked. At the end of the rental, please return the car key to the glove box and lock the car via the app.

MILES

With MILES, the parking mode is initiated via the hvv switch app. A car key is only available on the vans. Please note that parking mode is charged per minute. Instructions on how to do this can be found here.

Free2move

Making a stopover with Free2move is very simple. You start by parking the car and closing all doors and windows. The following steps vary depending on the type of car:

Cars without keys:

In the app, select "Manage rental" ▶ "Stopover" to lock the doors.
To continue the journey, open the app again and select "Manage rental" ▶ "Continue rental" to unlock the doors.
To end the rental, park the car, close all doors and windows and select "Manage rental" ▶ "End rental" in the app.

Cars with keys:

Take the key with you when you get out of the car and use it to lock the doors.
To continue your journey, simply open the car again with the key. You don't need to do anything else in the app.
To end the rental, park the car, put the car key back in the key card holder and make sure that all doors and windows are closed. Then select "Manage rental" ▶ "End rental" in the app.
Important: Please note that the duration of your stopover will be charged as part of the total rental period. For hourly or daily rates, the booked time will continue to be charged during the stopover. With a minute rate, the time of the stopover will be charged according to the minute rate.

hvv switch gives you access to both hvv tickets and new mobility services such as car sharing, ride sharing and e-scooter sharing – in one single app. Opening up more options for you when travelling through the hvv service region. In the long run, we aim to offer as many transport services in Hamburg as possible, all in this one app.

SIXT share

offers its rental and drop-off service at Hamburg Airport and other airports where SIXT has a service region. This service is subject to additional costs. You can find out at SIXT share which locations cost extra to have vehicles rented from or returned to, as well as what costs are involved. Please note that not all SIXT share rates are valid for hvv switch. Only the functionalities of the connected partner services offered in the app can be booked using the mobility platform hvv switch.

You will find the SIXT share station at Hamburg Airport in the multi-storey car park at the P2 terminal.

MILES & Free2move

offer rental and drop-off at Hamburg Airport and other selected airports located within their business areas. When your ride ends at one of the airports, the barriers to the parking deck will open automatically, pulling a ticket is not required. Please note: For the use from or to the Hamburg Airport MILES charges an airport rate of currently 6 euros and Free2move 6,99 euros. Further information can be found here.

If the selection of the payment method hvv m is not possible, although it has been correctly connected by you, please send a screenshot of the error message via the hvv switch app function "Feedback" to info@hvv-switch.de. The system will check whether there is a technical error at hvv switch.

Yes. As soon as the hvv ticket has been loaded to the hvv switch app, it can be displayed at any time, regardless of whether you’re online or offline.

There are two ways to enter the switch code: You can either scan the QR code here. Alternatively, you can click “Transfer from chip card” on the Deutschlandticket purchase screen.

Unfortunately not. To buy an hvv ticket in the hvv switch app you have to be online.

You can park in all publicly accessible parking lots, at hvv switch points, and in the designated areas at Hamburg Airport. In “parking disc zones,” you must use a parking disc (no parking ticket required). Please note: Parking time is limited here; the rental cannot be ended, only interrupted.

The rental can be ended within the Hamburg business area. This is permitted at hvv switch points as long as they are located in the business area of the respective provider. In addition, the following applies:

• MILES: Ending also possible in other MILES cities
• SIXT share: Termination also possible at SIXT rental stations, even outside Hamburg
• cambio & Dorfstromer: Start and end must always take place at the same hvv switch point

Please ensure that the vehicle is parked properly in accordance with traffic regulations on public roads for at least 48 hours. It is not permitted to end the rental:

• in parking garages, underground garages, or covered areas
• in private parking lots (e.g., backyards, parking garage areas)
• in parking spaces reserved for residents only
• in zones with parking discs or time limits that take effect within 48 hours
• in parking spaces for electric vehicles (except with an electric car)
• in “no parking” areas, which are marked in red in the app

Please also observe the detailed parking rules of your providers (SIXT share, Free2move, cambio, MILES). In principle, the local traffic regulations always apply.

That depends on which transport company you were using. If you were travelling by bus or train, please enquire here to find out how you go about getting your lost property back. If you’ve forgotten something in a SIXT share, Free2move, MOIA, cambio or MILES vehicle, please contact the relevant customer service.

The following also applies to cambio: If you discover the loss within the first three days of use and are standing directly by the car you are using, please contact cambio by telephone. In addition to your name, state your license plate number and that you are a hvv switch user in Hamburg. The cambio customer service will provide you with further information.

By the way, you can also search for the lost item online at www.fundbuero.hamburg.de.

At the moment it is possible to book MOIA shuttles, SIXT share, ccambio Free2Move and MILES vehicles such as Voi eScooter and a selected range of hvv tickets (& Deutschlandticket) using the hvv switch app. We plan to expand this offer step by step. In the long term, you’ll be able to travel using the services of all partners involved, all from this one single app. You only have to register once, then book and pay for everything using the same app.