We automatically send the invoice to the email address stored in your account. Please check your spam folder first.
If you would like to download an invoice, you can do so in the “Trips” section under History in your individual completed bookings.
FAQ
Apple Wallet function: In order for your Germany ticket to update automatically when the month changes, the update must be switched on in the card details of the Apple Wallet app.
Android Wallet function: Yes, the update is automatic.
You can add both the Deutschlandticket and tickets purchased in cash, which can be booked via the hvv switch app, to the wallet function. Simply activate the “Add to...” function with one click when purchasing a ticket.
If you want to end the rental at a SIXT station, make sure you have the return address of the desired station with you. When returning the car, follow the Car Return signs. In the Car Return area of the SIXT station, take the vehicle key from the glove compartment, end the rental using the app and then lock the vehicle using the vehicle key. Please then place the key into the key safe or hand it in at the SIXT counter. Please also note: If you return the vehicle to a SIXT station, additional charges will apply. More information about this can be found in the SIXT share rates.
You will find the 10-digit hvv subscription customer number on your chip card, starting with the digits 19.
At the moment you can pay via PayPal, debit- or credit card (American Express, VISA, Mastercard) and SEPA direct debit when you use the hvv switch app. Your debit or credit card must be activated for 3-D Secure.
To start the driver's license validation, simply select a car in the app and carry out the necessary steps. Alternatively, you can also start the validation process at any time via the driving license section in your profile. During the validation process, you will be asked to scan your driver's license and ID document and hold your face up to the camera with a video selfie. Once the process is complete, the data is securely transmitted and checked. The check is usually completed within 10 minutes. In some cases, the check can take up to 24 hours. You will be informed by e-mail as soon as the check has been completed. With a successful validation, you can use all car sharing services in the app.
There is a 7% discount on all single and day tickets, as well as on upgrades. No online discount applies to season tickets and tourist offers.
Once you have logged in, you can click on “Change password” in the Login and Security category of your profile and enter and save your new password.
Yes, you can park during a current rental.
SIXT share & cambio
With SIXT share and cambio you need the car key, which you will find in the glove compartment. With it, you can lock the doors and move away from the car while the rental is in progress. The cost of the rental continues while the car is parked. At the end of the rental, please return the car key to the glove box and lock the car via the app.
MILES
With MILES, the parking mode is initiated via the hvv switch app. A car key is only available on the vans. Please note that parking mode is charged per minute. Instructions on how to do this can be found here.
Free2move
Making a stopover with Free2move is very simple. You start by parking the car and closing all doors and windows. The following steps vary depending on the type of car:
Cars without keys:
In the app, select "Manage rental" ▶ "Stopover" to lock the doors.
To continue the journey, open the app again and select "Manage rental" ▶ "Continue rental" to unlock the doors.
To end the rental, park the car, close all doors and windows and select "Manage rental" ▶ "End rental" in the app.
Cars with keys:
Take the key with you when you get out of the car and use it to lock the doors.
To continue your journey, simply open the car again with the key. You don't need to do anything else in the app.
To end the rental, park the car, put the car key back in the key card holder and make sure that all doors and windows are closed. Then select "Manage rental" ▶ "End rental" in the app.
Important: Please note that the duration of your stopover will be charged as part of the total rental period. For hourly or daily rates, the booked time will continue to be charged during the stopover. With a minute rate, the time of the stopover will be charged according to the minute rate.