Frequently asked questions | hvv switch Hamburg | FAQ | hvv switch

FAQ

FAQ

No, vehicle models cannot be booked specifically. You book a so-called vehicle class, which can contain different models. The car will be allocated by the booking system no later than 15 minutes before the start of the journey.

How helpful has been this answer?
Categories:
FAQ

When you make a journey request, you will be shown both classic MOIA journeys and autonomous journeys, depending on availability and configuration.

You recognize autonomous journeys by

  • the “Autonomous” label in the offer list
  • a price of €0.00, as the rides are free of charge in test mode
How helpful has been this answer?
FAQ

No, unfortunately there is no waiting list.

How helpful has been this answer?
Category:
FAQ

StadtRAD cargo e-bikes cannot be used via the hvv switch app.

How helpful has been this answer?
Category:
FAQ

Your feedback is a central component of the test operation. It helps us

  • better understand the acceptance of autonomous vehicles
  • continuously improve the quality of service
  • identify potential weaknesses

With your contribution, you are actively shaping the future of mobility in Hamburg.

How helpful has been this answer?
FAQ

Currently, you can only use StadtRAD in the hvv switch app within the Hamburg service area.

How helpful has been this answer?
Category:
FAQ

Cambio cars are charged when they are not on the road.

To calculate the required charging time for the car in advance, it is necessary to know the approximate distance you want to drive.

In this way, cambio wants to ensure that the battery is sufficiently charged for the start of the journey.

How helpful has been this answer?
FAQ

If you can't find an answer to your question about the autonomous shuttles here, take a look at MOIA's extensive FAQ or contact info@hvv-switch.de.

How helpful has been this answer?
FAQ

If there are any problems with authentication or opening the door, the security driver will be on hand to help you.

How helpful has been this answer?
FAQ

Yes, you will find a “Autonomous only” filter in the offer overview.

This allows you to display only autonomous journeys.

How helpful has been this answer?