No, advance booking is unfortunately not possible at the moment.
However, we are working on adding this function in the near future.
FAQ
You can deactivate the beta function in the following ways:
- via the link in the email communication,
- directly in the app,
- or by contacting hvv switch customer service.
Please note: After deactivation, it is no longer possible to book further autonomous journeys. Re-entry into the test group requires re-registration and activation.
During the booking period, you can open and close the door of the shared garage and locker as often as you like.
Without submitting feedback, you cannot book any more rides - neither with autonomous nor with classic MOIA vehicles.
You can book accessible MOIA rides via the hvv switch app. MOIA has special vehicles in its fleet that offer space for one wheelchair user and up to three other passengers. For wheelchair-accessible MOIA rides, boarding and alighting are as close as possible to the entered start and destination points in order to keep the distances to the shuttle short.
There are no additional fees for a ride in an accessible vehicle. By the way, you can request a wheelchair-accessible MOIA ride for someone other than yourself, such as a family member or friend.
MOIA accessible vehicles are equipped with an electro-hydraulic rear lift for wheelchair users and a special passenger door as an electric bus swing door with an illuminated step.
More information can be found here.
Under the menu item “Trips” > “History,” you'll find all your completed trips. To view trip details, tap the corresponding booking. Here you'll see the voucher used and other information, such as the price you paid and the rental duration.
Unfortunately, you cannot extend your current booking in the app. As soon as your booking has expired, you can make a new booking to get access to the garage again.
We are sorry! Vouchers cannot be refunded or paid out in cash.
Yes. At our hvv switch points, combustion engine vehicles may also park in parking spaces where charging stations are installed. Unlike public road space, these parking spaces are not reserved exclusively for electric vehicles. The charging stations are primarily available when an electric vehicle needs to be charged – otherwise, the parking spaces can be used normally by all types of vehicles.
As soon as your vehicle reaches the virtual stop, you will receive a notification in the app.
You can then use the “Start check-in” button to carry out authentication.
You only need to click on the button in the app for authentication.