Cambio cars are charged when they are not on the road. It is therefore necessary to state the estimated distance you would like to drive when making the reservation so that the charging time for the car can be calculated in advance. On return, the electric car must be connected to a charging station and the charging process started. You can find out how to start the charging process for the different vehicle models here.
FAQ
Yes, that is possible. You can book a cambio car for a maximum of 30 consecutive days.
No. Cambio cars must be returned to the station or hvv switch point where the rental began. To end your rental correctly and avoid incurring additional costs, you must return the cambio car to the same cambio station or hvv switch point at the end of your journey and end the rental there.
Cambio cars are covered by liability insurance. In the event of an accident, the maximum excess payable is €300 when using the hvv switch app.
The excess applies per claim.
Open the QR code scanner in the app and scan the QR code on a bike whose light on the lock is flashing green.
Start renting a bike by swiping right on the Swipe button on the bike's details page in the app.
You can view your active tickets in the menu bar under “Trips.” If you have an active booking, this area will be marked accordingly in the menu bar.
Yes, you must agree to these terms and conditions in order to participate in the test mode. They regulate the rights and obligations for the use of the beta function.
We have deliberately reduced the content to the necessary minimum.
The lockers are located inside the collective garage. You can open the collective garage with the QR code you received with your parking space booking. You can then use the second QR code you received with your locker booking to open the locker in the garage. Hold the QR code clearly visible in front of the scanner at the booked collective garage and wait for the locker door to pop open.
There may be several reasons why the lock won’t close:
- Blocked spokes: The spokes on the rear wheel may be blocking the lock. Gently wiggle the rear wheel, then try closing the lock again by pressing the red lever all the way down until you hear a beep.
- Report damage: If the lock still does not work, report the damage using the damage form on the details page of the respective StadtRAD in the app. Please send us a message with the bike number and select the category “Lock does not close.”
- To end the rental, please contact hvv@stadtradhamburg.de or call 040 - 18 00 43 370.
With the Standard and Germany Ticket fares, the first 30 minutes of every StadtRAD ride are free for you.