Unfortunately not! Vouchers cannot be refunded or paid out in cash.
FAQ
Yes, you can pause your ride. To do so, set the pause in the hvv switch app and lock the bike within the specified time frame.
Please note: The pause time is also charged and deducted from the 30 free minutes per ride. The pause ends automatically after 24 hours.
Please note that invoicing for your cambio ride can take up to 14 days after the end of your booking. Only then will the amount due be debited.
You will receive a separate invoice for each booking, which we will send you by e-mail. You can of course also download this invoice from your journey history.
This may happen for one of the following reasons:
- Your voucher has expired.
- The voucher is not valid for the selected mobility service.
- The remaining balance on the voucher has been used up.
If your voucher could not be redeemed for another reason, please contact our customer service.
You can find the terms of use of a voucher on the respective voucher page in the app. Simply go to the "Your vouchers" section and select the voucher for which you would like to view the terms and conditions.
The detailed terms and conditions of use and redemption are also linked there, which will take you to a more detailed version of the voucher terms and conditions.
To end your rental, lock the bike at a StadtRAD station using the lock attached to the bike. To do this, push the red lever on the rear wheel all the way down. The rental will then end automatically.
Please note: If you park a StadtRAD outside a station or outside the service area, fees may apply. In this case, the bike will emit a visual and audible signal, and you will also receive a text message with a corresponding notification.
A cambio car can be booked up to 360 days in advance.
Have you forgotten to activate the parking mode? In this case, some cars lock themselves automatically ("engine lock").
If this is the case, briefly activate parking mode afterwards and exit it again immediately. You can then simply continue driving.
The remaining balance does not expire during the validity period. You can use the voucher for as many rides as you like until the balance is used up.
The ‘MOIA Express’ option ensures that you reach your destination more directly and with shorter walking distances. You can see the pick-up and drop-off points before you book. This allows you to plan your route to the MOIA shuttle even better.