The MOIA price is made up of a basic price and a flexible comfort surcharge. The price can fluctuate depending on demand - for example, it can be more expensive when demand is high (e.g. at weekends or during commuting times) and cheaper when demand is lower during the week. A surcharge is applied for express deliveries. You can find the exact price composition on the details page of the offers within the app. You can access this by clicking on a selected offer.
FAQ
The hvv app was developed as a pure public transport app whose most important functions are information and ticket purchase. Today's mobility offers you much more: in addition to bus and train, car sharing, e-scooters, ride sharing and other offers in Hamburg and the surrounding area can be used. The aim of the hvv switch app is to reflect this diversity and to offer you a central and simple access to your favourite mobility.
You can request your switch code via a contact form on hvv.de: https://www.hvv.de/switch-abo
hvv switch currently offers the following tickets:
For a single journey
• Short distance
• Local area
• Single ticket
• Single ticket for children
• Single ticket for city transport/city
For one day
• Day ticket
• Day ticket for children
• Group ticket
For a longer period
• hvv Germany ticket
• Weekly ticket
• Monthly ticket
Tourist offers
• Hamburg CARD
• Hamburg CARD Group
Additional offers
• Supplementary ticket
• Supplementary ticket for children
• Season ticket supplement for weekend travel
• Season ticket supplement for 1st class RB/RE
• Bicycle ticket RB/RE
• Surcharge for single ticket 1st class RB/RE
• Surcharge for day ticket 1st class RB/RE
Simply download our hvv switch app from the Google Play Store or Apple App Store. Then open the app on your smartphone and create a hvv switch account by following the instructions in the app. It’s important that you confirm your e-mail address within 7 days. Unfortunately, it’s not possible to register by contacting hvv switch customer service.
Each booking is settled individually using the method of payment saved for your account. You’ll receive a receipt for each individual booking made using hvv switch by e-mail shortly afterwards. If you’ve ordered a ticket, this will happen straight after the hvv ticket has been downloaded. If you are using other services, this will happen straight after the trip has taken place.
If you save your full address in your profile, this address will be shown on the receipt and can therefore be used as a valid invoice for tax return purposes. If you have any further questions about your invoice, please contact the hvv switch customer service.
If you are unable to deposit your credit or debit card, this may be due to various reasons: Before adding the card, your customer account will be checked for security reasons. If there are any inconsistencies, the card will not be added. Please contact our payment service provider LOGPAY Financial Services GmbH (mobility@logpay.de) for further information.
Another reason could be that your entries (card data, 3D-Secure check) were not verified during the deposit process. In this case, please contact your card-issuing bank or the respective credit institution. Technical reasons are also possible. In this case, please try again at a later date.
You can find MOIA's current service times here.
The cars of MILES are covered by liability insurance. Should an accident occur, the deductible in the event of a claim, depending on the category of the car is
- S: 900 EUR
- M: 900 EUR
- L: 1.750 EUR
- XL: 1.750 EUR
- P: 1000 EUR
The deductible applies per claim.
We automatically send the invoice to the email address stored in your account. Please check your spam folder first.
If you would like to download an invoice, you can do so in the “Trips” section under History in your individual completed bookings.