Should it happen that you cannot return the cambio car directly to the station or the hvv switch point, please look for a nearby parking space in a public area.
The vehicle must be parked in a roadworthy manner. The current version of the German Road Traffic Regulations (StVO) also applies in this case. In addition, the use of residents' parking spaces is not permitted.
Please contact the cambio booking service immediately, stating the license plate number of the car you are using as well as the information that you are an hvv switch customer.
This will ensure a smooth transition to a subsequent booking.
FAQ
For example, we collect information about how often you use the app, which products you are interested in, and which products are purchased. In addition, personal information such as your name and email address is shared. We also collect technical information about your behavior in the app, such as crash reports.
cambio calculates your journeys and other invoice items retrospectively. The credit limit defines an upper limit for journeys that have not yet been billed and works in a similar way to a loan. If the credit limit is exhausted, e.g. due to outstanding receivables, no further bookings can be made until the amount has been settled.
Yes, you can bring up to 4 bicycles at a time on both the standard fare and the Deutschlandticket fare.
Unfortunately not! You can only use one voucher per booking. The vouchers cannot be combined.
It is of course possible to return the cambio car earlier. The unused time will be charged by cambio at 50 percent of the time price.
Yes, the operating area is displayed on the map during the journey configuration:
- The classic MOIA area is marked in gray.
- You can recognize the autonomous test area by the blue marking.
The QR code and the manual access data are no longer available in the app after the end of the booking. This means that the door to the collective garage can no longer be opened. The bicycle parking space or locker is released for booking again in the app and can therefore be booked by someone else. If there are still spaces available in a shared garage where your bike is parked, you can book a new parking space and receive new access data. If there is no free capacity in the garage because someone else has booked in the meantime, please contact the customer service of the operator Kienzler Stadtmobiliar GmbH: 07831 / 788 900
Business hours: Monday - Saturday (except public holidays) from 07:00 to 18:00
No, until further notice you can only use the offer in Hamburg.
After entering the code, we will check your details and may ask you for further information, such as
- name
- date of birth
- payment method
In addition, you must agree to some terms and conditions, e.g. the General Terms and Conditions and the Privacy Policy. You can then use the beta function.