FAQ

You can easily report soiling and damage here.

In the hvv switch app, we use a system that allows us to send offers and information to our users. This information is personalized, i.e. it is based on your behavior within the app (e.g. which service you book or which product you are interested in). We only collect this data if you agree to the "personalized approach".

Unlock the car and open the tailgate.

First pull out the charging cable from the vehicle, then from the charging station.  

If the cable cannot be disconnected, press the lock symbol in the driver's door on the ID.3/ID.4 model. Everything ready?

Simply stow the charging cable in the trunk.

We need the following information for a trip request:

• Start address
• Destination address
• Number of passengers

Important: Initially, autonomous rides are only possible if

• you are traveling for one person,
• within the service area and
• within the specified times.

You can find the latest information on the area and times directly in the app.

This can happen for one of the following reasons:

• Always follow the terms of use for your voucher. Every voucher has a specific validity period. If a voucher is not redeemed within the specified validity period, it will be automatically removed from your account on the expiration date.
• If you have used up the voucher value for your rides, the voucher will also be automatically deleted. You can see which rides you used the voucher for under “Rides” > “History.”

If your voucher is not displayed for any other reason, please contact our customer service.

We have integrated various systems into the hvv switch app that help us evaluate usage behavior from a technical and sales perspective. The data that we obtain in this way helps us to improve the app technically and to better tailor our offering to your needs.

To get started, you can find the autonomous shuttles via the usual booking channel for MOIA - exactly where you book regular MOIA vehicles.

The rental and thus the opening of the vehicle, as well as the ending of the rental, is carried out with the app.

You can stop at any time during the ongoing cambio rental. To lock or open the vehicle, always use the vehicle key. You can usually find this in the glove compartment.

Unfortunately not at present. Bookings are currently only possible for one unaccompanied person. Important: Wheelchairs cannot currently be transported in the autonomous shuttles.

As an alternative, the regular MOIA vehicles with driver are still available.

If the booked car cannot be made available at the station or the hvv switch point, you will usually be contacted by cambio in advance.

Please check your e-mail or SMS inbox. If you have not received a notification, please contact cambio support.