FAQ

Here’s how to redeem your coupon code:

• Open the specific offer in the hvv switch app for which you want to redeem your coupon.
• Before booking, you’ll see the “Coupon” field. If you have coupons saved in your profile for this offer, the coupon will be automatically applied here.
• If you have multiple vouchers saved that are valid for this product, you can switch vouchers by clicking “Voucher.” A page will open showing your vouchers. Select a different voucher and click “Confirm.”

New question: Who should you contact if you have a problem charging your electric car?

Information on using the charging infrastructure of SIXT share, MILES, cambio, and Free2move can be found directly on the websites of the respective providers. If you have any questions, such as a missing charging cable, please contact the customer service of your mobility partner.

If the charging station is defective or there are technical difficulties, please contact Hamburger Verkehrsanlagen GmbH on the toll-free 24/7 fault hotline 0800 300 60 70. Important: Have the charging point number ready – you will find it at the top of the charging station.

If you see parking offenders blocking a car sharing parking space on an hvv switch point, simply use this form to let us know.

You can have multiple PayPal accounts, but only one credit or debit card and one bank account (SEPA direct debit) at a time. Note: Only one of your payment methods will be used per booking.

No, there are no hidden fees at Voi! For rides you only pay the activation fee ( 1 euro) and the price per minute (0,19 euro). Additional fees will only be charged if you violate our Terms and Conditions or local legislation.

There might be several reasons why certain information is not displayed. It could be that there are no cars in your area at that particular time. Or that your Internet connection is not stable enough to load cars. If you think it is due to a technical error, please contact hvv switch customer service.

MOIA is a recently founded mobility company operated by Volkswagen AG that offers mobility services for urban areas. The ridesharing service was developed to bring people in cities together in a shuttle from A to B. MOIA uses an intelligent algorithm to ensure that users with a similar route travel together in one shuttle. This makes the journey cheaper for everyone, and everyone does something positive for our city at the same time. MOIA’s ridesharing concept means less traffic and noise, and faster travel for everyone. You can find out more about MOIA here.

This problem can occur for a variety of reasons. Make sure you have carefully followed the instructions to start a ride. Check whether you have shared your location. If the scooter still doesn't want the way you want it to, please contact hvv switch customer service and we will help you in every possible way! In order for us to be able to help you in the best possible way, our customer service needs the following information:

• How did you unlock the scooter?
• How did the scooter react? Have the lights turned on? Did he make any noises?
• Did you get an error message in the app? Did the engine start after the kickstart?

The hvv switch app only shows you cars that can be booked via the hvv switch app. Since vehicles from other providers, such as Dorfstromer, are also legally allowed to park at hvv switch points, it is possible that cars may be parked at hvv switch points but not shown in the app.

Occasionally an error does occur during the booking process. There are various different reasons for this, e.g. your Internet connection is unstable, there aren’t enough funds to cover your method of payment, or there isn’t a shuttle available nearby. The hvv switch app will give you an indication of the reason in the respective error message you receive. Please contact hvv switch customer service if you can’t resolve the problem.