FAQ
SIXT Share

Cars from SIXT share can be reserved for 15 minutes, MILES cars for 10 minutes and Free2move cars for 20 minutes.
If you do not start the rental within this time, the reservation expires free of charge and the car is released again.

Cambio cars can be booked up to 360 days in advance for a maximum period of 30 days. Bookings lasting more than 7 days can be canceled free of charge up to 7 days before the start of the booking period. All shorter bookings (i.e., less than 7 days rental period) can be canceled free of charge in the app up to 24 hours before the start of the booking period. Short-term cancellations will be charged at 50% of the hourly rate.

New vehicle damage to a carsharing car should be reported directly to the respective customer service.

The following applies to SIXTshare, MILES and Free2move: In the hvv switch app, you can view any damage to the reserved car that has already been reported for inspection before the start of the rental. At this point, you have the option of contacting the relevant customer service team directly to report new damage, either by email or by phone, depending on the provider.

If you identify any damage to a Voi e-scooter, please report it to Voii customer service.

SIXT share & cambio

You will find the car key for both SIXT share and cambio vehicles in the glove compartment. Please put the car key back in the glove compartment at the end of the rental and lock the car via the app. If the key cannot be found in the glove compartment, please report this to the respective customer service. With cambio cars, you may be asked to enter a cambio PIN (on-board computer). You can find this in the hvv switch app.

MILES

MILES cars and Mercedes Sprinters can be opened via the start/stop button. The other transporters are started with an ignition key, which is located in the glove compartment.

Free2move

With Free2move, most vehicles no longer have a car key. They can be easily opened and locked via the app. If a vehicle does need a key, you will find it in the glove compartment.

You can park in all publicly accessible parking lots, at hvv switch points, and in the designated areas at Hamburg Airport. In “parking disc zones,” you must use a parking disc (no parking ticket required). Please note: Parking time is limited here; the rental cannot be ended, only interrupted.

The rental can be ended within the Hamburg business area. This is permitted at hvv switch points as long as they are located in the business area of the respective provider. In addition, the following applies:

• MILES: Ending also possible in other MILES cities
• SIXT share: Termination also possible at SIXT rental stations, even outside Hamburg
• cambio & Dorfstromer: Start and end must always take place at the same hvv switch point

Please ensure that the vehicle is parked properly in accordance with traffic regulations on public roads for at least 48 hours. It is not permitted to end the rental:

• in parking garages, underground garages, or covered areas
• in private parking lots (e.g., backyards, parking garage areas)
• in parking spaces reserved for residents only
• in zones with parking discs or time limits that take effect within 48 hours
• in parking spaces for electric vehicles (except with an electric car)
• in “no parking” areas, which are marked in red in the app

Please also observe the detailed parking rules of your providers (SIXT share, Free2move, cambio, MILES). In principle, the local traffic regulations always apply.

SIXT share, Free2move & cambio

The vehicle registration document is located in the glove compartment of SIXT share, Free2move & cambio cars.

MILES

For administrative reasons, no copies of the vehicle registration document are stored in MILES cars. If necessary (e.B. at a police check) they will be provided by email.

In order to use services that require a driving licence, your driving licence must be checked at regular intervals. We are obliged to check the validity of your licence at least every two years. Once you have re-validated your licence, the validity date for all services requiring a licence will be adjusted and you will be able to use them again immediately.

International driving licenses are not accepted for using the car sharing services in the hvv switch app. We accept driving licenses in card format issued in the European Union (EU), the European Economic Area (EEA) and Switzerland.

If you cannot stop renting, contact the respective customer service of our partners.

You can check these points first, however, and then your problem may resolve itself:

• Is the engine really off?
• Are all doors and windows closed?
• Has the fuel or charging card been returned to its designated place in the car?
• Is the car parked within the business area?
• Does your mobile phone have reception?

Unlock the car and open the tailgate.

First pull out the charging cable from the vehicle, then from the charging station.  

If the cable cannot be disconnected, press the lock symbol in the driver's door on the ID.3/ID.4 model. Everything ready?

Simply stow the charging cable in the trunk.

If you are not yet eligible to borrow a vehicle due to your age and/or the length of time you have held your driver's license, the corresponding vehicles will be marked with a lock on the card. The following minimum requirements apply for using the car sharing services of our partners:

SIXTshare: Minimum age 21 years

In the SIXTshare vehicle fleet, there are also some premium class vehicle models that can only be rented from a later age and/or a longer driving license possession period.

cambio:

Minimum age 18 years + valid driving license

MILES:

• The following applies to vehicle categories S, M, L, XL: Minimum age 18 years // Minimum driving license possession 1 year
• For vehicle category P (Premium) the following applies: Minimum age 23 years // Minimum driving license possession 1 year

Free2move: Free2move offers different vehicle classes (XS, S, M, L), which can be used with different minimum ages: Minimum age 18 years for vehicle class XS, minimum age 21 years for vehicle classes S, M, L.

In the SIXTshare vehicle fleet, there are also some premium class vehicle models that may only be borrowed from a later age and/or a longer driver's license possession period.