Check whether your credit or debit card has expired. If necessary, deposit another card or another means of payment and use this for the booking. If necessary, contact our customer service at info@hvv-switch.de.
FAQ
Payment
You can either create a PayPal account by jumping out of the app or save an already existing PayPal account. For example, you can simply let us guide you through the linking process when you make your first booking in the hvv switch app. Once a PayPal account has been created, it can be managed in your account at any time.
Verimi is a European identity and trust platform that allows you to securely verify your identity online and store and share personal data such as ID cards, bank details or digital signatures. It serves as a central interface for various digital services such as logins, digital signatures and payments.
Here you can find more about Verimi.
If a high-risk payment method (such as SEPA Direct Debit or other payment methods involving credit risk or an unknown amount due) is selected for the first time, the payment provider will conduct a credit check through credit reporting agencies (such as SCHUFA Holding AG) after the payment details have been entered. This check is not performed with every ticket purchase. The credit check may affect the SCHUFA score if, independently of our payment service provider, there are additional inquiries from other service providers outside the hvv switch app.