In individual cases, iOS users may find that the hvv switch app displays the logged-in status despite the automatic logout. In this case, please log out manually and then log in again.
FAQ
General
It can occasionally happen that your hvv Deutschlandticket or booked tickets are not displayed after a downtime. If this happens to you, please delete the hvv switch app from your smartphone and reinstall it. You will then be able to view your purchased tickets as usual.
The reason for such e-mails is important information about the limited availability of the hvv switch service. This general, contract-relevant reason obliges us to contact all customers. Such e-mails do not have a marketing or advertising purpose for which customer consent would be required.
Verimi is a European identity and trust platform that allows you to securely verify your identity online and store and share personal data such as ID cards, bank details or digital signatures. It serves as a central interface for various digital services such as logins, digital signatures and payments.
Here you can find more about Verimi.
The ‘Heimwegtelefon’ is a co-operation between the hvv and the association Heimwegtelefon e.V. to accompany you safely home as passengers of the hvv.
Further information can be found here: https://www.hvv.de/de/sicherunterwegs
Go to your profile via the navigation bar and select the “Notifications” menu item. Then activate “App usage updates.” Depending on your operating system (Android or iOS), you may need to confirm the function on your system.
There are two possible reasons for this:
1. Your smartphone is in power saving mode.
In this case, push notifications may not be delivered because the device restricts background activity.
2. Background updates are disabled.
In your smartphone's system settings, you can restrict background activity in general or for individual apps. If you have set this for the hvv switch app, push notifications cannot be delivered to you.
If a high-risk payment method (such as SEPA Direct Debit or other payment methods involving credit risk or an unknown amount due) is selected for the first time, the payment provider will conduct a credit check through credit reporting agencies (such as SCHUFA Holding AG) after the payment details have been entered. This check is not performed with every ticket purchase. The credit check may affect the SCHUFA score if, independently of our payment service provider, there are additional inquiries from other service providers outside the hvv switch app.