FAQ
General

Unfortunately not. Partner offers are only valid when redeemed directly with the relevant partners. They cannot be used in the hvv switch app.

Unfortunately, no. Voucher codes from mobility partners are only valid directly with the partners.

That depends on which transport company you were using. If you were travelling by bus or train, please enquire here to find out how you go about getting your lost property back. If you’ve forgotten something in a SIXT share, Free2move, MOIA, cambio or MILES vehicle, please contact the relevant customer service.

The following also applies to cambio: If you discover the loss within the first three days of use and are standing directly by the car you are using, please contact cambio by telephone. In addition to your name, state your license plate number and that you are a hvv switch user in Hamburg. The cambio customer service will provide you with further information.

By the way, you can also search for the lost item online at www.fundbuero.hamburg.de.

If you’ve found something in one of the vehicles, you can hand it in to the driver, to the central lost property office or to one of the hvv service points. You can find your nearest hvv service point here.

Items found in a MOIA shuttle vehicle should be handed in directly to the shuttle driver or to the central lost property office.

If you find any items in a SIXT share, Free2move, cambio or MILES vehicle, you can place them in the glove compartment or the boot and then inform the relevant customer service.

• Single ticket: With this ticket, you can make one journey, including transfers, within the selected area of validity. Important: Round trips and return trips are not included.
• Short distance: With this ticket, you can make one journey, including transfers, within the Hamburg AB area. It is only valid for use on a partial route, i.e., up to the first fare zone. Important: Round trips and return trips are not included.
• Local area: With this ticket, you can make one journey, including transfers. It is only valid for two sections of the journey, i.e. up to the second fare zone. Important: Round trips and return trips are not included.
• Day ticket: With this day ticket, you can travel as often as you like within the selected area with up to 3 children (aged 6-14). It is valid until 6 a.m. the following day.
• Group ticket: With this day ticket, you can travel as often as you like within the selected area with up to 4 additional people. It is valid from Monday to Friday between midnight and 6 a.m. and until 6 a.m. the following day. It can be used all day on Saturdays, Sundays, and public holidays.
• Weekly ticket: With this ticket, you can make as many trips as you like within the entire hvv network (rings A-H) for 7 days (e.g., Wednesday to the following Wednesday at 6 a.m.). This ticket is also available without a photo, but you must carry official photo ID with you.
• Monthly ticket: With this ticket, you can make as many trips as you like within the entire hvv network (rings A-H) for one month (start date of your choice). This ticket is available via app without a photo, but you must carry official photo ID with you.
• Germany ticket: With the Germany ticket, you can travel nationwide on regional and local public transport (2nd class). Within the hvv, you can use all buses, underground, suburban and light rail trains, regional trains and ferries. Long-distance transport (ICE, IC, EC) and 1st class travel are excluded (for use within the hvv, it is possible to book a 1st class supplement via the app).
• Hamburg CARD: The Hamburg CARD offers free travel on the hvv and attractive discounts. It allows you to explore Hamburg flexibly and inexpensively – alone or in a group. A single ticket is valid for 1 adult and up to 3 children (6–14 years), while a group ticket is valid for up to 5 people of any age and is valid for the Hamburg AB area.

Your ticket purchased via the hvv switch app is valid immediately after purchase at the hvv community fare. The 90-second countdown after purchase indicates to inspectors whether you purchased your ticket in time before entering an area where a ticket is required.

International driving licenses are not accepted for using the car sharing services in the hvv switch app. We accept driving licenses in card format issued in the European Union (EU), the European Economic Area (EEA) and Switzerland.

We are continuing to develop our services in order to offer you an even better and simpler service. To make this possible, registration via hvv switch is currently necessary.

The hvv app was developed as a pure public transport app whose most important functions are information and ticket purchase. Today's mobility offers you much more: in addition to bus and train, car sharing, e-scooters, ride sharing and other offers in Hamburg and the surrounding area can be used. The aim of the hvv switch app is to reflect this diversity and to offer you a central and simple access to your favourite mobility.

Due to maintenance work, in rare cases you may be automatically logged out of the app. If this happens, simply log back in with your hvv switch access data. All services will then be available to you again as usual. If you have an active hvv ticket (e.g., a Deutschlandticket), the active tickets will be downloaded to your smartphone after you log in. It may take a moment for the active tickets to reappear in the app.