FAQ
E-scooters

Please check the following:

• Does the e-scooter have more than 20% battery?
• Do you have mobile data enabled on your smartphone?
• Have you loaded the latest version of the hvv switch app and your operating system?
• Close the app and restart it.

In order for us to check that the e-scooter has been parked safely and properly, it is necessary to send a photo of the parked vehicle at the end of the journey.

We want to make sure that the e-scooter is not blocking accesses, obstructing driveways or posing a danger to disabled or visually impaired people.

At the end of the journey, it is obligatory to send a photo of the borrowed e-scooter via our app, which shows how the vehicle was parked after the journey. The photo is then used to check whether the vehicle was parked properly for all road users.

So how do you take a good parking photo?

• The photo should be bright and easy to see. Use a torch if it is dark.
• When taking the photo, take a step back so that the entire e-scooter is visible in the picture. This allows us to see the surroundings and how the e-scooter has been placed in relation to other objects.
• Make sure that no people or faces are visible in your photo.

Note: Repeated violations of the photo and parking rules may result in warnings and fees.