You can view your stored driving license data in the driving license section of your profile and adjust it if necessary. If you have already been validated with your old driving license data, adjusting your driving license data will initially result in your validation being withdrawn. You can then simply carry out a new validation with the new driving license data in order to be able to use the services requiring a driving license again.
FAQ
Driving licence validation
You can generally change your name directly in your profile. Please note that if the hvv Deutschlandticket was purchased via the hvv switch app, your name will be automatically updated when the ticket for the following month is issued.
Important: If your account is validated with a driver’s license, this validation will be temporarily suspended as a result of the name change.
To resume using services that require a driver’s license, simply complete a new validation using your updated identification document.
This can occur if a validation process is started and not ended by clicking on the cross and selecting a reason or if the app is closed during the validation process. In this case, please wait a short time and then try again. You can restart the driver's license validation after one hour at the latest.
Yes, that's not a problem. You can restart your driver's license validation at any time if you have not successfully completed it before.
The validation process can be completed in just a few minutes. ID and driving license documents can be scanned and uploaded directly via the app. The check is usually completed within 10 minutes. In some cases, the check can take up to 24 hours. During the night between 23:00 and 06:00, it may take a little longer for the validation to be completed.
You will be informed by e-mail as soon as it has been completed. After successful validation, you can use all car sharing services in the app.
When entering your driving license data, please make sure that you enter the issue date of your driving license category and not the issue date of the driving license. On plastic driving licenses (DE), the issue date of driving license category B is entered in field 10 on the back. On paper driving licenses, there is only one date (date of issue), which is then also the date of issue.