FAQ
Charging

Unfortunately, we are not yet able to offer you a refueling or charging function for Free2move vehicles within the app.

Charging

You can charge the Free2move e-cars with the charging card in the car. You can find out exactly how to do this here.

Refueling

If you urgently need fuel for your car, e.g. to get back to the business area, the fuel costs must be paid privately. Send the receipts to hallo@free2move.com after the journey, stating the booking number, license plate number and account details. After successful verification, the fuel costs will be reimbursed by Free2move. However, the check may take some time - please be patient.

Important for you to know: Charging and refueling cars at hvv switch is not incentivized by e.g. free minutes or credits or similar.

Cambio cars are charged when they are not on the road. It is therefore necessary to state the estimated distance you would like to drive when making the reservation so that the charging time for the car can be calculated in advance. On return, the electric car must be connected to a charging station and the charging process started. You can find out how to start the charging process for the different vehicle models here.

Please check all the steps of the charging process again and repeat them.
Detailed instructions on how to charge the respective e-model can be found here. If the charging process still does not start, please contact cambio customer service.

Cambio cars are charged when they are not on the road.

To calculate the required charging time for the car in advance, it is necessary to know the approximate distance you want to drive.

In this way, cambio wants to ensure that the battery is sufficiently charged for the start of the journey.

Refueling and charging cambio cars is very easy with a fuel or charging card.

Charging: You can charge the cambio e-cars with the charging card in the car (logbook). You can find out exactly how to do this here.

Refueling: If you urgently need fuel for your cambio car, please use the cambio fuel card. It can usually be found in the logbook and is valid throughout Europe.
Please note that charging and refueling cars at hvv switch is not rewarded with e.g. free minutes, bonus points or similar.

Yes. At our hvv switch points, combustion engine vehicles may also park in parking spaces where charging stations are installed. Unlike public road space, these parking spaces are not reserved exclusively for electric vehicles. The charging stations are primarily available when an electric vehicle needs to be charged – otherwise, the parking spaces can be used normally by all types of vehicles.