It is of course possible to return the cambio car earlier. The unused time will be charged by cambio at 50 percent of the time price.
FAQ
Carsharing
Please note that invoicing for your cambio ride can take up to 14 days after the end of your booking. Only then will the amount due be debited.
You will receive a separate invoice for each booking, which we will send you by e-mail. You can of course also download this invoice from your journey history.
A cambio car can be booked up to 360 days in advance.
Yes, that is possible. You can book a cambio car for a maximum of 30 consecutive days.
No, vehicle models cannot be booked specifically. You book a so-called vehicle class, which can contain different models. The car will be allocated by the booking system no later than 15 minutes before the start of the journey.
You can easily extend your booking during the rental period via the app. If you have a follow-up booking, you will be asked to contact the cambio booking service by phone. Please note that additional fees may apply if the vehicle is already booked for the follow-up period.
You can also shorten your booking by returning the car earlier than planned. cambio will charge you 50 percent of the hourly rate for the unused time.
Bookings of more than 7 days can be canceled free of charge up to 7 days before the start of the booking. All shorter bookings (i.e., less than 7 days rental period) can be canceled free of charge in the app up to 24 hours before the start of the booking.
Short-term cancellations will be charged at 50% of the hourly rate.
Cambio cars are charged when they are not on the road.
To calculate the required charging time for the car in advance, it is necessary to know the approximate distance you want to drive.
In this way, cambio wants to ensure that the battery is sufficiently charged for the start of the journey.
Please remember your personal belongings. If you have used an electric vehicle, it must be connected to a charging station at the end of the rental period. You can find out how to do this here.
Remember to close the windows, put the fuel or charging card and the vehicle key back in the logbook or glove compartment. You can then simply lock the car using the app.
No. Cambio cars must be returned to the station or hvv switch point where the rental began. To end your rental correctly and avoid incurring additional costs, you must return the cambio car to the same cambio station or hvv switch point at the end of your journey and end the rental there.
If you return the cambio car too late, this is unpleasant for the person with the subsequent booking.
It is therefore better to book with a little buffer time so that this does not happen. Unused time is only charged at 50 percent of the time price by cambio.
If you are still late, extend your booking with the hvv switch app. If you have a follow-up booking, you will be asked to contact the cambio booking service by telephone.
The booking service will take care of everything else. Please note that there may be additional charges for late returns.