You can cancel your hvv switch account via the "Cancel hvv switch account" link in your profile or by using our contact form on the website. Alternatively, you can also cancel your entire account by sending an email in text form to info@hvv-switch.de. Please state "Cancellation of hvv switch account" in the subject line of your e-mail.
You can delete your hvv switch account directly in your profile by clicking the “Cancel hvv switch account” link. Alternatively, you can use our contact form on the website or send us an email at info@hvv-switch.d. Please use the subject line “Cancellation of hvv switch account.”
If you cancel your hvv switch account, any accounts linked to it with our partners will also be automatically terminated.
Important:
If you have a StadtRAD subscription through hvv switch, it will also be canceled.
If you have an hvv Deutschlandticket subscription, it will also be terminated as part of the account cancellation, subject to the applicable cancellation terms and conditions.
If you’d like to use hvv switch and the services it offers again later, you can re-register at any time and reactivate the desired services.
