No, vehicle models cannot be booked specifically. You book a so-called vehicle class, which can contain different models. The car will be allocated by the booking system no later than 15 minutes before the start of the journey.
FAQ
cambio
You can easily extend your booking during the rental period via the app. If you have a follow-up booking, you will be asked to contact the cambio booking service by phone. Please note that additional fees may apply if the vehicle is already booked for the follow-up period.
You can also shorten your booking by returning the car earlier than planned. cambio will charge you 50 percent of the hourly rate for the unused time.
Bookings of more than 7 days can be canceled free of charge up to 7 days before the start of the booking. All shorter bookings (i.e., less than 7 days rental period) can be canceled free of charge in the app up to 24 hours before the start of the booking.
Short-term cancellations will be charged at 50% of the hourly rate.
Cambio cars are charged when they are not on the road.
To calculate the required charging time for the car in advance, it is necessary to know the approximate distance you want to drive.
In this way, cambio wants to ensure that the battery is sufficiently charged for the start of the journey.
Please remember your personal belongings. If you have used an electric vehicle, it must be connected to a charging station at the end of the rental period. You can find out how to do this here.
Remember to close the windows, put the fuel or charging card and the vehicle key back in the logbook or glove compartment. You can then simply lock the car using the app.
No. Cambio cars must be returned to the station or hvv switch point where the rental began. To end your rental correctly and avoid incurring additional costs, you must return the cambio car to the same cambio station or hvv switch point at the end of your journey and end the rental there.
If you return the cambio car too late, this is unpleasant for the person with the subsequent booking.
It is therefore better to book with a little buffer time so that this does not happen. Unused time is only charged at 50 percent of the time price by cambio.
If you are still late, extend your booking with the hvv switch app. If you have a follow-up booking, you will be asked to contact the cambio booking service by telephone.
The booking service will take care of everything else. Please note that there may be additional charges for late returns.
The rental and thus the opening of the vehicle, as well as the ending of the rental, is carried out with the app.
You can stop at any time during the ongoing cambio rental. To lock or open the vehicle, always use the vehicle key. You can usually find this in the glove compartment.
cambio calculates your journeys and other invoice items retrospectively. The credit limit defines an upper limit for journeys that have not yet been billed and works in a similar way to a loan. If the credit limit is exhausted, e.g. due to outstanding receivables, no further bookings can be made until the amount has been settled.
No, until further notice you can only use the offer in Hamburg.
Yes, if you want to park the cambio car in a paid parking lot during your period of use. If you return the cambio car to a station or hvv switch point, a ticket is of course not required.
If this is necessary for the respective station, there is a long-term parking card in the car. You can find more information on this in the respective station description.